Our standard payment and reservation policy will remain:
Deposit: 25% to reserve your booking.
Balance: will be due 4 weeks prior to your holiday date. For last minute bookings four weeks before arrival should be paid in full at the time of booking.
Should the government announce another lock-down that affects your holiday date, any payment made (deposit and balance). You can decide whether to defer your payment towards another week of your choice (subject to availability), up to 12 months from your original holiday date. Or you can request that we refund any payments made to that point. If you decide to re-book you will also need to pay for any potential price increases.
If you change your mind about taking your booked holiday for any reason: No automatic refunds will be made. However, we understand that especially in the current climate, personal circumstances can change. So, we will try to accommodate your situation and will do all we can to re-book your holiday week.
Providing you tell us of your change of plan a minimum of 4 weeks before your holiday, you’ll be able to defer any payments made in full towards another date (subject to availability) up to 12 months from your original holiday date. If you decide to re-book up to 12 months ahead you will also need to pay for any potential price increases during this period.
If you have Covid and are unable to travel: We suggest that all guests take their own travel insurance policy as we cannot refund your holiday if you are unable to travel.
I hope you find the tweaks to our policy reasonable but please contact us should you have any concerns or questions.
This document is in addition to our reservation and cancellation policy which is provided when booking. We have attached a copy below for reference
As we are a small business, late cancellations and no-shows really affect us, therefore our deposit and cancellation policy is as follows:
Deposit payment will be taken at time of booking.
The cost of 25% of your stay will be classed as a deposit.
If you cancel for any reason we will not be able to refund your deposit. We advise that you purchase a holiday insurance. We will try our best to re-book your cancelation dates. If we can re-book your cancelled dates, wewill be able to refund your deposit minus admin fees o£40. If you decide to cancel within 6 weeks of your stay, youwill be able to book alternative dates up to 12 months ahead. However if the dates you choose are on a higher price range, you will have to pay the extra amount.
There is a two night minimum stay for all holiday periods (more for some peak periods).A £250 security damagedeposit will be added to your final balance but this will be full refunded on check out if the property is left inthesame condition as when you arrived. Please note that we do understand small breakages happen and if something is damaged, please let us know. A late checkout fee of £50 applies for guests that have not checkedout by 10AM on the day of departure. This is necessary for the deep clean requirements following Covid-19 protocols and our high standards of cleanliness.
We are a Pet-friendly cottage: There is an additional charge of £20.00 per pet per stay unless a discount has beenagreed. Dogs must be on leads in the parking area at all times. They are not required to be on a lead in bothprivate garden areas. Please be aware that the property is located adjacent to a working farm and the countrysidecode must be followed at all times. We prefer that dogs do not go upstairs and we ask that when on furniturethe dog throws provided are used AT ALL TIMES. Pets cannot be left unattended in the cottage (unless crated). It is the guest’s responsibility to bring crates and dog baskets however if you do forget to bring one with you, wemay have one for you to borrow. Guests are responsible for cleaning up after their pets and poo bags are provided. Additional fees may apply if damage is found in the cottage upon check out. Service pets may accompany guests with disabilities at no extra charge.
4G Broadband internet is complementary, but speed and service is not guaranteed, and is provided on an “as is” basis
A padlocked bike shed is available to store bikes and leisure equipment but guests must have their own insuranceto cover any bikes/leisure equipment they store in the shed. There is a CCTV that covers the secure storage, public driveway entrance and parking area only.
We do not allow charging of electric vehicles from the cottage. Charging points are available locally and thesecan be found on our guest guide book. There will be a £100 cost per charge if you charge your car fromthe cottage. The cottage will not be able to support charging of electric vehicles.
We request that noise levels are kept to a minimum after 10pm.
Please do not smoke inside the Cottage or in the back garden. There is a smoking area in the Secret Garden.
Please do not feed any animals on the farm as giving them incorrect food could seriously harmthem. If you dostroke the animals or touch the fencing in their enclosures it is very important that you wash your hands afterwards. You can use the hand gel provided in the house.
As with most self catering accommodation, please leave the cottage in the same state as you found on enteringwith furniture in their usual place.
Our septic tank system does not cope with anything other than the paper supplied. Please dispose of anythingelse in the bins to avoid blockages and disturbance to your holiday.
As we are located in the countryside and adjacent to a working farm, please respect the countryside code.
When outdoors, children and dogs must be supervised at all times.
Please contact us if you have any issues during your stay. Our telephone number is 07825917180.
Brenig Cottage Escapes cannot accept responsibility or pay any compensation where the performance or prompt performance of the reservation contract is prevented or affected by reason of circumstances which amount to“force majeure”.Circumstances amounting to “force majeure” include any event which we could not, even withall due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (whichcannot reasonably be remedied to a satisfactory standard before the start of your stay) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.It is explicitly agreed that an event of force majeure suspends execution of the reciprocal obligations for the parties, and that each party shall pay the expenses resulting therefrom. In particular, the guests alone shall pay the additional expenses that might be incurredfor any change in hotel, following the event of force majeure.